Asking to login to university library every time I try to access PDFs, but does rejects login

Erin Liddell shared this problem 15 months ago
In Progress

When I search for a paper, Kopernio asks me to log in to my university library every time, but then says my login details are incorrect (and I am sure they are correct!). Sometimes it seems like the logon to the library has worked but Kopernio then can't find the PDFs, even when I know the library has access. This has been happening with almost every PDF I search for.

Comments (2)

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Hi Erin,


Thank you for taking the time to report this.

Our engineering team will investigate this issue now, and I will keep this thread updated.

Best,


Virag

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Virag, are you still working on this problem after TEN MONTHS?! How about an update? Even better, a solution...

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Dear Lori,

If you run into issues with off-campus login, please provide the following information:

- name of institution

- which browser do you use

Thank you,

Virag

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