Locker Empty

Christian Posadas shared this problem 4 years ago
Solved

A few days ago, this plug-in was working fine. Loaded in a few papers to use in my technical report, thankfully already copying down the necessary citations. However, when attempting to share these papers with my group, I end up staring at this blank page.

3565195154fac23eaad1bf7bd97121f9I thought it was my overflowing storage that ended up causing the problem, but it turns out I only used 53 out of the 100 MB given by the free service. I already attempted to uninstall and then reinstall the plug-in. I could see there being a problem with the cloud server where the papers are held, but I think other people would have noticed this by now. Is there by chance a minimum amount of time I can use this locker before it just does not operate without a premium membership? Thank you in advance for any response anyone is able to provide. I use Chrome Version 78.0.3904.70 (Official Build) (64-bit) in case this could be of some help.

Replies (2)

photo
1

Dear Christian,


Thank you for taking the time to report this.

This issue affects a large number of users, and the engineering team is investigating this now. I will keep this thread updated with the progress.

Best wishes,


Virag

photo
1

Dear Christian,

I am happy to share we pushed out a fix to this issue. Your Locker should be up and running now. Thank you for bearing with us, and please let me know if you have any questions.

Best,

Virag

Leave a Comment
 
Attach a file