the pdf can not be downloaded or exported to endnote

liru shared this problem 11 months ago
Solved

ceec9b68a65a91dc6b9c0a5be7f34fcc

Comments (4)

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Dear Liru,

Thank you for taking the time to share these screenshots.

It is really helpful as we investigate this issue further. The engineering team is looking into this now.

I will keep this thread updated with our progress.

Best wishes,


Virag

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Dear Liru,

We released a fix to this issue, and you should be able to access your PDFs without a problem now.

Please let me know if this is not the case, or if you have any questions.

Best,


Virag