Plugin doesn't recognize login after doing so via the website

Guest shared this problem 10 months ago
In Progress

As stated, the plugin always prompts me to log in even though I've already done so via the website that it opens.

Firefox 70.0.1 (64-bit) on Windows 10.

Comments (3)

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Hello,

Thank you for taking the time to report this.

Which institution are you affiliated with? This could indicate a broken integration on our end.

We will try to reproduce and resolve this issue as soon as possible.


Many thanks,


Virag

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Having the same problem with the plug-in. I'm afiliated with the University of Cape Town

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Hi Ruth,

Thank you for letting us know. I now shared this information with the engineering team who work on a fix to this issue.

I will update this thread when a fix is ready for release.

Best,Virag

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Same problem for me (University of Aberdeen, UK)

Cheers,


Rainer