PDF not loading in Document Viewer and Locker appears empty

Joni Pini-Fitzsimmons shared this problem 11 months ago
Solved

The loading text appears in the Document Viewer window but the PDF doesn't show and I can't download of export to Endnote. I checked my Locker and the locker appears empty, in the Recent, By Year and By Journal tabs. Archived papers still appear.

Comments (2)

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Dear Joni,

Thank you for letting us know.

The engineering team is investigating this issue now, and I will keep this thread updated with the progress.

Best wishes,


Virag

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Dear Joni,

We released a fix to this issue, and your Locker should be up and running again.

Thank you for bearing with us and let me know if you have any questions or concerns.

Best,

Virag