Locker empty on personal laptop but articles present on original computer
Solved
Hello,
I just recently got Kopernio and I have accessed some articles on a desktop and they have saved into my locker successfully (Mac).
However when I tried to access my locker on a separate laptop (Windows), the new tags are displayed and there the space is used up however the articles page is empty. Weirdly I can see articles I have archived.
Any help would be great,
Thanks
The same problem
Hi Shudong,
Thank you for taking the time report this error.
Can you please share your browser details? You can access your detailed browser information here: https://www.whatsmybrowser.org/.
Thank you for bearing with us while we investigate this issue.
Best,
Virag
Hi Shudong,
Thank you for taking the time report this error.
Can you please share your browser details? You can access your detailed browser information here: https://www.whatsmybrowser.org/.
Thank you for bearing with us while we investigate this issue.
Best,
Virag
Hi Virag,
Thanks for the quick response.
Fortunately I think the problem is solved!
So when I entered the locker recently, I noticed that one of the adblock extensions (adguard for chrome) was showing that it blocked something on the page. Thinking this was strange I disabled it and all of the papers popped up upon refresh.
Thanks for the response anyways.
Best,
Shudong
Hi Virag,
Thanks for the quick response.
Fortunately I think the problem is solved!
So when I entered the locker recently, I noticed that one of the adblock extensions (adguard for chrome) was showing that it blocked something on the page. Thinking this was strange I disabled it and all of the papers popped up upon refresh.
Thanks for the response anyways.
Best,
Shudong
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If your locker appears empty on your personal laptop but still contains articles on your original computer, it may be due to syncing issues, account mismatches, or local storage settings. First, ensure you’re logged into the same account on both devices. Check if cloud sync is enabled and manually refresh or restart the application. GB WhatsApp is a modified version of the popular WhatsApp app. If the locker relies on local storage, the files may not transfer automatically—consider exporting and re-importing them. Clearing cache or reinstalling the app might also help. If issues persist, check for software updates or contact support to restore access to your saved articles.
If your locker appears empty on your personal laptop but still contains articles on your original computer, it may be due to syncing issues, account mismatches, or local storage settings. First, ensure you’re logged into the same account on both devices. Check if cloud sync is enabled and manually refresh or restart the application. GB WhatsApp is a modified version of the popular WhatsApp app. If the locker relies on local storage, the files may not transfer automatically—consider exporting and re-importing them. Clearing cache or reinstalling the app might also help. If issues persist, check for software updates or contact support to restore access to your saved articles.
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