Locker empty on personal laptop but articles present on original computer

Shudong Li shared this problem 8 months ago
Solved

Hello,

I just recently got Kopernio and I have accessed some articles on a desktop and they have saved into my locker successfully (Mac).

However when I tried to access my locker on a separate laptop (Windows), the new tags are displayed and there the space is used up however the articles page is empty. Weirdly I can see articles I have archived.

Any help would be great,

Thanks

Comments (2)

photo
1

Hi Shudong,

Thank you for taking the time report this error.

Can you please share your browser details? You can access your detailed browser information here: https://www.whatsmybrowser.org/.

Thank you for bearing with us while we investigate this issue.

Best,

Virag

photo
1

Hi Virag,

Thanks for the quick response.

Fortunately I think the problem is solved!

So when I entered the locker recently, I noticed that one of the adblock extensions (adguard for chrome) was showing that it blocked something on the page. Thinking this was strange I disabled it and all of the papers popped up upon refresh.

Thanks for the response anyways.

Best,

Shudong

photo
1

Hi Shudong,


Thanks for letting us know - I'm glad this was resolved.

Best,


Virag

photo