locker empty

Guest shared this problem 5 months ago
Solved

Hi,


I am not sure if it is myfault or something is wrong with my browser settings (Firefox v52.9.0).However, when I use Kopernio to access a PDF file it opens the file and in theleft bottom corner it says: “Saving to your locker...”. Now, if I go to mylocker I only see on the left hand side the menu (Recent, By Year, By Journaletc.), but the rest of the page is empty.


I checked the storagecapacity of my locker and it states 5% of 100 MB and if I add another PDF filethe locker usage increases, which would mean it saved it but I just can´t seeand/or access them in my locker.


Can you help me?


Thank you very much.

Luka

Normal 0 21 false false false DE X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Normale Tabelle";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-para-margin-top:0cm;mso-para-margin-right:0cm;mso-para-margin-bottom:10.0pt;mso-para-margin-left:0cm;line-height:115%;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-fareast-language:EN-US;}

Comments (1)

photo
1

Hi,


Thanks for reaching out.

We've had some issues with the syncing process but our engineering team now released a fix (Kopernio version v.0.2.184).

If the issue persists, please send us the URLs of the articles that fail to be saved in your Locker (at help@kopernio.com).

Many thanks,


Virag - Kopernio Team