locker empty
Hi,
I am not sure if it is myfault or something is wrong with my browser settings (Firefox v52.9.0).However, when I use Kopernio to access a PDF file it opens the file and in theleft bottom corner it says: “Saving to your locker...”. Now, if I go to mylocker I only see on the left hand side the menu (Recent, By Year, By Journaletc.), but the rest of the page is empty.
I checked the storagecapacity of my locker and it states 5% of 100 MB and if I add another PDF filethe locker usage increases, which would mean it saved it but I just can´t seeand/or access them in my locker.
Can you help me?
Thank you very much.
Luka
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Hi,
Thanks for reaching out.
We've had some issues with the syncing process but our engineering team now released a fix (Kopernio version v.0.2.184).
If the issue persists, please send us the URLs of the articles that fail to be saved in your Locker (at help@kopernio.com).
Many thanks,
Virag - Kopernio Team
Hi,
Thanks for reaching out.
We've had some issues with the syncing process but our engineering team now released a fix (Kopernio version v.0.2.184).
If the issue persists, please send us the URLs of the articles that fail to be saved in your Locker (at help@kopernio.com).
Many thanks,
Virag - Kopernio Team
I appreciate you bringing this to our attention. Currently, we manage the feedback we receive using a commercially available product.
https://feedback.kopernio.com/topic/unify-regular-account-and-feedback-forum-login basket random
Unfortunately, this does not support Kopernio's account system.
I appreciate you bringing this to our attention. Currently, we manage the feedback we receive using a commercially available product.
https://feedback.kopernio.com/topic/unify-regular-account-and-feedback-forum-login basket random
Unfortunately, this does not support Kopernio's account system.
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