locker empty

Guest shared this problem 4 years ago


I am not sure if it is myfault or something is wrong with my browser settings (Firefox v52.9.0).However, when I use Kopernio to access a PDF file it opens the file and in theleft bottom corner it says: “Saving to your locker...”. Now, if I go to mylocker I only see on the left hand side the menu (Recent, By Year, By Journaletc.), but the rest of the page is empty.

I checked the storagecapacity of my locker and it states 5% of 100 MB and if I add another PDF filethe locker usage increases, which would mean it saved it but I just can´t seeand/or access them in my locker.

Can you help me?

Thank you very much.


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Replies (2)



Thanks for reaching out.

We've had some issues with the syncing process but our engineering team now released a fix (Kopernio version v.0.2.184).

If the issue persists, please send us the URLs of the articles that fail to be saved in your Locker (at

Many thanks,

Virag - Kopernio Team


I appreciate you bringing this to our attention. Currently, we manage the feedback we receive using a commercially available product. basket random

Unfortunately, this does not support Kopernio's account system.

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