Kopernio stops "activating" on Firefox

Ben shared this problem 13 months ago
Solved

This is a rare issue where Kopernio stops activating on pages within Firefox. The issue is not fixed by uninstalling and re-installing the extension.

The most reliable way to fix this is by following these instructions: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings to reset Firefox.

Comments (2)

photo
1

I am experiencing this problem now. View PDF buttons appearing just fine on a Google Scholar search in Chrome, but not in Firefox. They all spin and disappear after a while. It's sporadic too. It worked fine earlier today. I did the Firefox refresh as suggested, but with no improvement.

photo
1

Hi Geoff,

Could you send an example URL of a page on which you are having trouble to help@kopernio.com and our engineers an investigate.

Many thanks,

Ben

photo
1

Sure. I'll post it here too. https://scholar.google.com/scholar?hl=en&as_sdt=0%2C41&q=red+drum&btnG=

Of course, it's working right now. Sporadic problem.

photo