Connection to library "hangs" when off-site

Laura Fochtmann shared this problem 5 years ago

I get a popup that says "connect to library" and "you only have to do this once" but when I click on it, the connection doesn't happen expeditiously (it's still "working" after several minutes).

Replies (1)


Hi Laura,

Thanks for reporting this. It sounds like a bug with Kopernio's integration with your library. Could you confirm your institution (or share with help [at] if you prefer and we can look into this for you?

Many thanks,


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