Kopernio keeps trying to pop up the library login window (on-campus)

Alexis Kim shared this problem 2 years ago
Solved

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While on-campus, kopernio keeps showing this new popups and asks me to login the instituition library. But I'm on-campus, logged-in to library and this popup doesn't even show me the library page but just the same journal page I was looking.

Replies (1)

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1

Hi Alexis,

Thanks for taking the time to report this.

Can you please confirm your Kopernio version number (see account settings page top left panel under the logo: https://kopernio.com/settings)?

Many thanks,

Virag

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2

It is Kopernio Plugin v0.12.31. Thanks!

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2

Thanks, Alexis. One of our engineers is looking into this right now.

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2

Hi Alexis,

A fix is going to be released shortly (v0.13.0). Let me know if the issue persist or pops up again.

Best,

Virag

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