Error Loading PDF

Mark Adams shared this problem 5 months ago
Solved

About 90% of the time I try to view a pdf in Kopernico I am know getting the above error.

Clicking on More Information displays -

Kopernio plugin version: 0.12.21

Message: Something went wrong trying to render the PDF. This error has been logged and will be fixed soon.

This is occuring on both Chrome and Firefox.

The plugin is basically useless at this point. Help!

Comments (1)

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1

Hello Mark, Thanks for taking the time to report this.

Could you please share an example article (title or DOI) and the name of your institution? We will try to reproduce the error.

If you prefer to share these details in email, this is our support address help@kopernio.com.

Best,

Virag

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2

Hi Virag,

Typically I didn't note any down. I just imported them manually into Endnote.

Today I've tried about 20 and everyone has opened perfectly.

I'll post you one as soon as it happens again.

Regards

Mark

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