Why do I have to reauthenticate with Kopernio?

Virag  shared this question 5 months ago
Answered
Best Answer
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When the off-campus configuration for an institution is broken, Kopernio might send multiple reauthentication requests.


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We try to keep an eye on all institutional integrations, but if we missed yours, please let us know so we can fix it as soon as possible.

Comments (2)

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1

When the off-campus configuration for an institution is broken, Kopernio might send multiple reauthentication requests.


Screenshot_2019-07-11_at_16

We try to keep an eye on all institutional integrations, but if we missed yours, please let us know so we can fix it as soon as possible.

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2

Hi Virag,

It seems the off-campus configuration for Monash University is broken. I tried using Kopernio recently but can't connect at all.


Thank you and hope it will be fixed soon.

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1

Hi Christian,


Thank you for taking the time to report this. We are aware that there is an issue with how we support the multi-factor authentication app used by Monash University.

Would you be able to assist us further?

Thanks,


Virag

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