When the off-campus configuration for an institution is broken, Kopernio might send multiple reauthentication requests.
We try to keep an eye on all institutional integrations, but if we missed yours, please let us know so we can fix it as soon as possible.
It seems the off-campus configuration for Monash University is broken. I tried using Kopernio recently but can't connect at all.
Thank you and hope it will be fixed soon.
Thank you for taking the time to report this. We are aware that there is an issue with how we support the multi-factor authentication app used by Monash University.
Would you be able to assist us further?
Hi Virag, we keep experiencing this problem with the University of Sydney, also when we tick the option of 'remember this device' or 'don't ask again for this device'.
Any chance you could help?
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