Kopernio doesn't recognize my email address

Jill Rau shared this question 4 years ago
Need Answer

Kopernio doesn't recognize my email address if I try to login despite this being the email address in my profile. I can access my locker and see my settings because I am logged in on this computer. However, my settings indicate that my credentials are not stored and yet I am never prompted for them and when I tried to leave feedback and agree with someone else's issue, I could not use my login/password combo. When I said reset my password and gave it my email address, it told me that this was not a registered email address (this is the email address listed in my profile). Admittedly, I did change my email address and institution within the past 2 months.

Replies (1)


Hi Jill,

I'm sorry to read you experienced difficulties with your Kopernio account. Please note, your Kopernio account is not synced with this platform. This is why we ask you to create a profile for this community feedback page.

Please let me know if you need any assistance,


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