RequestUtils.fetch error: 403 when I try to sign into EndNote Online

Alice Johnson shared this problem 13 months ago
Known

I can't use any of the features:

  • View PDF
  • Download PDF
  • Export PDF and reference
  • Push reference to EndNote account

The view PDF button just sends me to an error screen on a new tab. The download PDF and export PDF buttons do nothing and I can't sign into my EndNote account; instead, I get a RequestUtils.fetch error: 403. I just tried to use the same login details to login directly to EndNote online and they work just fine.

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