Cannot access PDF through Science Direct/Elsevier even after going via institution search

Joni Pini-Fitzsimmons shared this problem 3 years ago

When I search for papers that are hosted on Science Direct, the EndNote Click icon is the greyed out search institution button. I follow this to go via my institution, through which I do have access. Once the journal article loads I can read the full text on screen and see a download PDF button at the top, but still the Endnote Click button is greyed-out and I cannot open it in my locker.

Any ideas how to fix this?

Just had it happen for this paper for example:

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