Kopernio no longer exporting to Endnote only downloading to computer

Kirsten Windfuhr shared this question 2 years ago
Answered

Hi,

I have been using Kopernio and exporting into my Endnote but it has suddenly stopped exporting the RIS to endnote and is instead just downloading the pdf onto my computer - even when I click on Export to Endnote. How can I fix this so it again exports into my Endnote please?

Thank you

Replies (1)

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Hi Kirsten,

Thank you for reaching out.

I would suggest that you reset your browser's download settings, specifically how it handles RIS files and set it up again.

You could follow this step-by-step guide: https://kopernio.zendesk.com/hc/en-gb/articles/360016887274

If you need further assistance, please email us at help@kopernio.com with your browser version number.

Best,

Virag

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