How do I cancel my viva aerobus flight?

Travelling can be unpredictable, and sometimes plans change unexpectedly. If you need to cancel your flight with Viva Aerobus, understanding the cancellation process and policies is essential. In this comprehensive guide, we will explore how to cancel your Viva Aerobus flight, detail the Viva Aerobus cancellation policy, and provide tips to help you navigate any issues that may arise. Whether you need to make a last-minute change or simply want to be prepared, we’ve got you covered.

Overview of Viva AerobusViva Aerobus is a Mexican low-cost airline known for its budget-friendly fares and extensive network of domestic and international flights. With a focus on providing affordable travel options, Viva Aerobus has become a popular choice for travellers looking to explore Mexico and beyond. However, like any airline, it is crucial to familiarise yourself with their cancellation policies to avoid any surprises.

Understanding the Viva Aerobus Cancellation PolicyThe Viva Aerobus cancellation policy outlines the rules and procedures regarding flight cancellations. Here’s what you need to know:

• 24-Hour Cancellation Window: Viva Aerobus allows passengers to cancel their flights within 24 hours of booking for a full refund, provided that the flight is scheduled to depart at least 7 days after the booking date. This policy is beneficial for travellers who might change their minds shortly after making their reservations.
• Refundable vs. Non-Refundable Tickets:Refundable Tickets: If you purchase a refundable ticket, you can cancel your flight and receive a full refund. This option typically comes at a higher price but offers greater flexibility for travellers who may need to change their plans.Non-Refundable Tickets: Non-refundable tickets are usually cheaper but come with stricter rules. If you cancel a non-refundable ticket, you will not receive a cash refund. Instead, you might be issued travel credits for future use, subject to specific conditions.
• Change Fees: If you need to change your flight instead of cancelling, be aware that Viva Aerobus may charge change fees for non-refundable tickets. Refundable tickets typically allow for changes without additional fees, although you may still have to pay any fare difference.
• Special Circumstances: In certain situations, such as illness or emergencies, Viva Aerobus may provide additional flexibility. It’s advisable to check their official website or contact customer service for the most accurate information regarding your specific situation.

How to Cancel Your Viva Aerobus FlightCancelling your flight with Viva Aerobus is a straightforward process. Here are the steps to follow:

1. Online CancellationThe easiest way to cancel your flight is through the Viva Aerobus website:

• Visit the website: Go to the official Viva Aerobus homepage.
• Manage My Booking: Navigate to the “Manage My Booking” section, where you will be prompted to enter your booking details.
• Enter Your Information: Input your reservation code and last name to access your booking.
• Select Cancellation: Once you have located your booking, look for the option to cancel your flight. Follow the prompts to confirm your cancellation.
• Review the Policy: Before finalising the cancellation, make sure to review the Viva Aerobus cancellation policy associated with your ticket type.

2. Mobile AppFor travellers who prefer using their mobile devices, Viva Aerobus has a mobile app that allows for easy management of bookings:

• Download the App: If you haven’t done so already, download the Viva Aerobus app from the App Store or Google Play.
• Log In: Access your account or enter your booking details.
• Find Your Trip: Navigate to your trips and select the flight you wish to cancel.
• Confirm Cancellation: Follow the on-screen instructions to finalise your cancellation.

3. Customer ServiceIf you encounter any issues or prefer to speak directly with a representative, you can contact Viva Aerobus customer service at 1-860-516-6375. Their team is available to assist you with the cancellation process, answer any questions, and provide support based on your specific circumstances.

What Happens After You Cancel?Once you have successfully cancelled your Viva Aerobus flight, here are a few important things to keep in mind:

• Cancellation Confirmation: After cancelling, you should receive a confirmation email detailing the cancellation. This email will outline any refunds or travel credits issued.
• Refund Processing Time: If you are eligible for a refund, it typically takes between 7 and 10 business days for the refund to process back to your original payment method. If you do not see the refund within this timeframe, it’s advisable to follow up with customer service.
• Travel Credits: If you received travel credits instead of a cash refund, check the expiration date and any conditions associated with their use. Travel credits often come with specific guidelines that dictate how and when they can be redeemed.

Tips for Cancelling Your Viva Aerobus Flight

• Know Your Fare Type: Familiarise yourself with the terms associated with your fare type. Understanding your ticket’s rules can save you time and potential costs during the cancellation process.
• Act Quickly: If you need to cancel, do it as soon as possible. Early cancellations increase the likelihood of obtaining a refund or travel credits.
• Consider Travel Insurance: If you think you may need to cancel your flight, consider purchasing travel insurance. This can provide coverage for cancellations due to unforeseen circumstances.
• Stay Informed: Keep an eye on any travel advisories or changes in airline policies, especially during peak travel seasons. Being informed can help you make timely decisions regarding your travel arrangements.
• Document Everything: When cancelling your flight, save all confirmation emails and documentation related to your cancellation. This information can be crucial if any issues arise later regarding refunds or travel credits.

ConclusionNavigating the Viva Aerobus cancellation policy is essential for travellers looking to manage their plans effectively. With the option to cancel flights within 24 hours of booking for a full refund, you can have peace of mind if your plans change unexpectedly. By following the steps outlined in this guide, you can ensure a smoother cancellation process.

If you have any further questions or need assistance, don’t hesitate to reach out to Viva Aerobus customer service at 1-860-516-6375. Their dedicated team is ready to help you manage your travel plans efficiently. Safe travels, and may your future journeys be enjoyable and stress-free!